As restaurants and other businesses reopen their doors after spending a year in pandemic hell, they are facing a slew of problems. Businesses have been struggling to find employees to fill vacant slots despite aggressive hiring tactics. But not only are businesses facing a labor shortage but they’re also forced to deal with more frustrated customers who continued to be outraged by COVID-19 regulations that limit the capabilities and capacities of restaurants and other establishments.
Newick’s Lobster House in Dover, New Hampshire, has taken an aggressive approach to cope with the struggle. They’ve faced many unruly customers who have caused problems in their restaurant since reopening after they were forced to close their doors because of the pandemic. The restaurant has been inundated with customers who “feel the need to rant and rave like a spoiled child,” so the management decided to post a sign about it, and now social media is having a field day.
“Unfortunately, the first day I put up the sign, I had to ask people to leave that night,” said owner Steve Newick.
Like many restaurants across America, Newick has been struggling to find people to fill vacant jobs. Being short-staffed has forced Newick to change his menu and simply operations to ensure his restaurant is still capable of giving customers the food they want.
However, Newick also has to deal with high market prices for lobster and clams, which are popular items among customers.
“We’ve designed our menu around having less staff,” Newick said. “There are certain items we can’t offer. Again, that makes people unhappy, but we have to do what we have to do.”
Newick decided that the sign was necessary because he wanted people to know how hard he and his staff are working to provide customers with the food they want. He also wanted to show that he is facing a similar struggle to other small businesses and that the problem he faces is not unique.
“We just decided it was time to speak out and say enough is enough because it’s happening more than it used to,” Newick said.
Most customers approve of the sign and want to show Newick and his staff their appreciation in the form of tips and compliments.
However, there are still customers who are bullying his staff and are asked to leave.
“That’s when I realized they’re not going to yell at someone who might have authority to stand up to them,” he said. “They’re just looking for someone to bully. And that’s just not acceptable.”
Newick knows that so long as the country is battling the virus responsible for the COVID-19 pandemic, he’ll need the support of his customers if he is going to provide great seafood day after day. Customers are being asked to remain patient while the restaurant copes with the staffing shortage that has been plaguing the restaurant industry for the last few months. In the meantime, any customer that throws a fit will be asked to leave.
What do you think about this restaurant’s policy for dealing with spoiled customers?
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